Definition
A limitation-of-liability clause caps the money a vendor can owe you if something goes wrong - often at the fees you paid.
A liability cap set at twelve months of fees can be a fraction of your actual loss from an outage or breach. Read it against the failure scenarios that would really hurt, and negotiate carve-outs for breach, confidentiality, and indemnity.
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Benchside turns limitation of liability into the exact questions, exclusions, and lock-in math for your specific vendor - your first project is free.